Hospital governance & quality

Implementing Protocols in Somalia’s Public Hospitals: A Success Story

Written protocols do not change care on their own. At De Martino Public Hospital, three levers made them stick: patient performance, visible quality and professional conviction.

Key points

  • Protocols succeed when patients, visible quality signals and staff conviction all pull in the same direction.
  • Small, credible measures change culture faster than long memos.
  • Engagement is a daily practice design, not a campaign.

Patient performance

Patients were treated as partners in their own safety. Measures included five-minute “explain back” moments at triage, visual cue cards in Somali and Arabic, and a daily family ward huddle. The hospital reported fewer missed doses, quicker discharges and cleaner wards, confirmed by swab audits.

Quality of care

Quality was made visible. Bed availability and laboratory turnaround times were posted daily; a short list of “red rules”, such as no unlabelled syringes and mandatory time-outs, set non-negotiable standards; and infection prevention and control walk-rounds followed a checklist. The result was fewer near-misses and better patient compliance with isolation, visiting hours and discharge guidance.

Professional conviction

Staff ownership came from a ten-minute micro-class for each new standard operating procedure, a pair of protocol champions on every ward (one nurse and one clinician), and monthly peer-led audit and feedback.

Three lessons

Make the “first safe step” easy. In scarcity, perfect is the enemy of started.

Show receipts. A tiny, credible metric moves culture more than a long memo.

Invite patients into the system. Engagement is not a campaign; it’s a daily practice design.

First published on 2 September 2025 as a member blog by Health Systems Global. Read the original article.